Planning for 2025 with Conor Pendergrast

Conor joins me for a conversation about how to evaluate your current state of Support and how to go about planning for 2025. We dive into the key areas of focus and get into the gritty details of:

1. Evaluating your operations

2. The self-service and proactive experience

3. Defining people needs

4. Working across teams

5. Understanding business needs

6. Considering when to stop doing something

Resources mentioned in the conversations:

• The Full 2025 'State of Affairs' Checklist

• The Pain Scale Workshop

• Conor's CX Roadmap Services