ONBOARDING WITH LAURA
Laura joins this episode of Growth Support to share her experience in support, and what it's like to onboard with her in a fully remote company! She share more about creating an engaging experience, and setting clear expectations for success!
Laura has been in some type of customer service role for 10 years. Starting her career in retail while figuring out what to do next, Laura eventually found that working in Tech was where she belonged. After a few years of being an IC, she was ready to lead a team of her own and is now the Founding Technical Support Manager at a CSP. Leading with a human-centric approach and leaning into her millennial age - she's transformed the Support team reputation as one that is not only knowledgeable but people you want to talk and connect with.
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