Ticket Prevention with Rolf Middendorp
Rolf Middendorp, joins Growth Support to talk about scaling Support, and solving the real problems with Ticket Prevention and how GenAI plays a role in creating a fun Support environment for the future!
We talk through:
Ticket Prevention vs. Deflection
How to scale creatively, and work towards a healthy contact rate
How GenAI will create room for more (and more fun)
Human Solutions for Human Problems
and more!
